Privacy Policy
What we collect, why we need it, and the choices you have when you use SabiPick.
Last updated: 16 October 2026
On this page
1. About this policy
SabiPick is run by SABIPICK LOGISTICS SERVICES. We help people arrange package deliveries and Pick me up trips in Akure, Ondo State, Nigeria.
This page explains what information we collect, what we use it for, who may receive it, and how to contact us about your privacy. It covers our website, app, job chats and support conversations.
You can reach us at info@sabipick.com or call/WhatsApp 07014212216.
2. What you share with us
When you register, we ask for your name, username, email address, phone number and password. You can also add a profile photo. Please keep your password private.
When you request a job, we need details such as the pickup point, destination, package description or passenger count. We also keep the agreed fee, payment references, job updates and completion records.
Messages, photos and voice notes you send in a job chat or to support are part of that conversation. Cancellation requests, reports and admin decisions can also become part of the job record.
If you apply to be a picker, we ask for service details and the verification and bank information needed for onboarding and payouts. Only share another person's contact or delivery details when you have a proper reason and permission where needed.
3. Your device and location
Our website and hosting tools can record technical details such as your IP address, browser, device type, request times and errors. These records help us keep the service running and investigate problems.
If you allow location access, we use your device location for features such as nearby-picker distances and job location updates. Location details come from the device and may not always be accurate.
You can turn location permission off in your browser or phone settings. Features that need your location may then stop working. Typing a pickup or delivery address is separate from granting device location access.
4. Why we use your information
We use your details to create your account, arrange jobs, connect customers and pickers, record payments and payouts, send updates, answer questions and look into problems.
We also use relevant records to protect accounts, check suspected misuse and handle complaints. We do not need your password, bank PIN or one-time payment code in a support conversation.
Depending on the task, we rely on what is necessary to provide the service you requested, our legitimate need to operate and protect the service where appropriate, legal duties, or your consent where required. Accepting this policy is not permission for every possible use of your information.
5. Who can see your job and chat details
The customer and assigned picker can see the information shared in their job conversation. The job flow makes customer contact details available after confirmed payment.
Authorised SabiPick administrators can review job and support conversations to help with requests, complaints, cancellations and suspected misuse. SabiPick chat is not an end-to-end encrypted conversation that only the customer and picker can read.
Keep unrelated personal details out of your messages. A person you send information to may keep their own copy, including a screenshot; deleting information from SabiPick does not delete that person's copy.
6. Payments and the companies that help us
We use Paystack for platform checkout. We keep payment references, confirmation details and related records so we can connect a payment to the right job and handle payment questions.
The information a provider receives depends on its role. A payment provider, for example, receives the information you enter in its checkout. Its own privacy notice also applies to how it handles that information.
We may share relevant information when the law requires it or when it is needed to investigate a complaint, prevent fraud or protect someone's rights. We should only share what the situation calls for.
7. AI support
Our support chat includes an AI assistant. Relevant recent support messages and SabiPick help information are shared with an external AI service to prepare replies.
The system tries to remove email addresses and long number sequences before sending text, but this does not remove every personal detail. Names, addresses and other information may still be included. Please avoid sending sensitive information that is not needed for your question.
The AI uses text, not attached photos or audio files, to prepare replies. Human support can still review attachments sent through support.
AI can get things wrong. Ask to speak to an admin if you need a person, especially for a refund, account warning or dispute. The AI does not decide your cancellation case or move your money.
The AI service processes that text under its own service terms and data controls. Deleting a conversation from SabiPick does not mean every copy held by a provider is deleted at the same time.
8. Notifications
If you turn on push notifications, we save the browser subscription details needed to send alerts to that browser or device. These are not your SabiPick password.
Notifications may appear on your lock screen. Check your phone settings if you do not want other people to see notification previews.
You can turn notifications off in your browser or device settings. Notification permission and location permission are separate: turning on one does not turn on the other.
9. Cookies and saved preferences
We use cookies and browser storage for things such as keeping you signed in and remembering your theme, app prompts and location-sharing choices.
We do not currently use Google Analytics or Meta Pixel. If we add analytics or advertising tools, we will update this notice and provide any choices required before using them.
You can clear cookies and stored website data in your browser settings. Doing so may sign you out or reset your preferences. Clearing browser data does not delete the job and account records held on our servers.
10. How long we keep chats
We plan to remove eligible chat messages, photos and voice notes 30 days after both the conversation has closed and its last message was sent. Automatic cleanup is not yet enabled, so messages are not currently deleted automatically after 30 days. You can contact us to request deletion.
Once automatic cleanup is enabled, a new follow-up message will restart the 30-day period. Cleanup will run in batches, so removal may happen after the 30-day point rather than at an exact time.
We keep relevant evidence longer when a job is still open, a payment or payout needs settling, a cancellation or complaint needs review, or there is another reason to preserve it. Reported messages, delivery proof and support messages linked to a job are kept outside routine cleanup until separately reviewed.
Removing chat messages does not delete your account, job history, payment records, tracking updates or system and decision records. We may still need these to provide the service, handle claims or meet legal duties.
11. Keeping information safe
Please use a strong password, keep login codes private and contact us if you think someone has accessed your account. We use account access controls and administrator security measures, but no website can promise complete security.
Some service providers may process information outside Nigeria. Contact us if you have questions about where your information is processed.
12. Your choices and privacy requests
You can ask us about the information we hold about you, ask us to correct it, or request deletion. Depending on the situation and the law, you may also be able to object to a use, ask us to limit it, or request a portable copy.
Where we rely on your consent, you can withdraw it. That does not undo processing that was lawful before you withdrew consent.
Email info@sabipick.com and tell us what you need. We may ask for enough information to confirm who you are and find your records. Never send your password, PIN or full card details.
We may need to keep some records because of a legal duty or an unresolved claim. If that affects your request, we will explain it.
13. Age and accounts
You must be 18 or older to create a SabiPick account.
If you believe a child has registered or shared information with us inappropriately, contact info@sabipick.com so we can look into it. An 18+ account rule does not mean that information about a child can never appear in a delivery or passenger request.
14. Changes and contact
We will update this page when our practices change and show the new effective date. Important changes may also need a separate notice.
For privacy questions, email info@sabipick.com or call/WhatsApp 07014212216. The service is operated by SABIPICK LOGISTICS SERVICES in Akure, Ondo State, Nigeria.
Contact SabiPick about your information
Contact info@sabipick.com or call/WhatsApp 07014212216.