Help & FAQ
Answers about bookings, payments and your job chat. Need help with a specific request? Open the headset button in your account.
What can we help you with?
Accounts and Bookings
SabiPick connects customers with pickers for package pickup and delivery and passenger pickup requests. Our current service location is Akure, Ondo State, Nigeria.
Open Find pickers, review a profile and select the request option. Choose Package pickup or Pick me up, then enter the required addresses and request details. Your picker can review the job and propose a service fee.
Package pickup is for collecting an item and delivering it to an address. Pick me up is for a passenger pickup from a starting point to a destination. Select the correct form so the job details match your request.
For a package job, include the pickup address, delivery address and a clear description of the item. For Pick me up, include your pickup point, destination and passenger count. Add landmarks or special instructions where helpful.
No. You can search by name or area without sharing your current location. Allowing location access can help show nearby distances where available. Distance is not a promised arrival time.
Phone SMS verification is currently not required. You still need a valid Nigerian phone number and must complete the required email verification. Enter a number you can be reached on; a correctly formatted number does not mean its ownership has been verified.
Service Fees and Payment
Your picker proposes a service fee in the job chat. Review it before accepting. If you do not agree, reject the proposal and discuss the request further. Accepting a fee does not itself make a payment.
After accepting the fee, select Pay Now and follow the Paystack checkout steps. Return to SabiPick and wait for payment confirmation before the job proceeds.
No. Opening checkout is not payment confirmation. Check the payment status in your SabiPick job chat or job details.
Check the job’s payment status and contact SabiPick support if it remains unconfirmed. Include the job details, amount and payment reference if available. Do not send your PIN, password, card security code or one-time verification code in chat. Avoid paying again until the first transaction has been checked.
Keep payment within SabiPick. If someone asks you to pay outside the platform, report the message or contact support. Off-platform payment requests may be flagged by the chat safeguards.
Contact support with the job details, payment reference if relevant and the reason for your request. Support can review the circumstances and explain the applicable policy. Do not assume that cancellation automatically produces a refund.
Contact Details, Photos and Voice Notes
These functions are locked until payment is confirmed. After confirmation, customer contact details become available and the job chat enables uploads, camera capture and voice notes.
Yes. After confirmed payment, use the camera option in the job chat. You can also choose an existing image. Supported images may be compressed to fit the upload limit; if an image still cannot be uploaded, try a smaller image or contact support.
Yes. Voice notes become available in the job chat after confirmed payment. Use the microphone to record, then send the recording or discard it before sending.
Swipe right on the message to quote it in your reply. You can reply to text, photos and voice notes. Tapping a quoted reply takes you to the original message when it is available in the conversation.
Yes. Support chat is separate from job chat and can accept photos and voice notes without a job payment. Describe the issue in text as well, and never share payment passwords or verification codes.
Completing a Delivery or Trip
Confirm only after the delivery has been received and you have checked the outcome. If something is missing or wrong, use the report option instead.
Confirm only after you have reached your destination. If the trip has not been completed as agreed, report the problem rather than confirming completion.
Do not confirm an outcome that has not happened. Use Report problem in the job chat and explain the issue. Contact support with the relevant job details and any useful photos or messages.
Use the flag option on the message and select the relevant reason. You can also contact SabiPick support if you need further help with the conversation.
Still need help?
Open the headset button in your SabiPick account to message support. Include the job details, what happened and what you need help with. For payment questions, add the payment reference if you have it.
Never share your PIN, password, card security code or one-time verification code in chat.
Plan your next request.
Support chat is not an emergency service. If you face immediate danger, contact the appropriate emergency services rather than waiting for a chat response.